Sands China Deploys Amap’s Tutu Robot Dogs as Resort Guides

The deployment marks a shift in how hospitality venues integrate spatial intelligence. During an 11-hour trial at the NBA House, the robot covered over 40 kilometers, answering more than 4,500 visitor inquiries in both Chinese and English. The machine successfully navigated shifting crowds, handled complex requests, and maintained context while switching between languages, effectively guiding guests to restrooms and dining areas.

Beyond immediate physical guidance, the partnership aims to bridge the digital and physical experience for tourists. Amap is currently developing 3D models of the resort layout, which will be accessible via its app, allowing guests to preview walkways and facilities from multiple angles before arrival. Dr. DeVonne Iao, Senior Vice President at Sands China, noted that the integration is intended to make navigation more convenient for guests while testing the limits of embodied AI in a high-traffic hospitality environment. Amap Chief Financial Officer Zhou Haijing emphasized that the initiative is designed to handle peak-period demand, with both companies planning to scale the robot's role as they refine task scheduling and coordination for long-term resort operations.