The program prioritizes a shift toward standardized processes and rigorous governance to support the bank's expanding digital infrastructure. By deploying Cognizant’s service model, the bank aims to improve operational consistency and scalability while managing a complex environment of applications that underpin its day-to-day operations. This transition is a cornerstone of Axis Bank’s broader effort to modernize its IT operating model.
Under the terms of the agreement, Cognizant will manage support services for key sectors, including finance, accounting, and data integration platforms. Avinash Raghavendra, Group Head of Information Technology at Axis Bank, noted that the initiative is essential for building a resilient, automation-enabled foundation for the bank’s evolving needs. Ganesh Ayyar, President of Cognizant Asia Pacific & Japan, emphasized that the focus remains on disciplined delivery and the responsible use of automation to drive stability across the bank's critical platforms.

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