The one-day summit aims to evolve customer rewards beyond traditional flight miles, focusing on sectors like financial services, hospitality, and digital verification. As airlines face pressure to increase personalization, the alliance is positioning itself to capture value from daily consumer interactions, from banking to retail.
Ole Orvér, CEO of oneworld, described loyalty as a strategic engine for growth, fueled by new partnerships and advanced technology. The event features a lineup of experts, including representatives from American Airlines, IAG, and Qatar Airways, alongside industry analysts like Brian Kelly of The Points Guy. A core component of the program involves live investment pitches, where six start-ups—including Reclaim Protocol and WeatherPromise—are presenting solutions for fraud management, AI-driven brand identity, and trip assurance to a room of high-level decision makers.

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