The award serves as a benchmark for Hilton’s franchise network, celebrating the teams that maintain high performance while executing the brand’s hospitality standards. Chad Finch, president of Buffalo Lodging Associates, credited the win to the consistency of both corporate leadership and on-site staff. The firm, which operates in partnership with Benderson Properties, manages a diverse portfolio across New York, New England, New Jersey, Ohio, and Florida.
Beyond basic service metrics, the organization attributes its growth to a focus on property quality, integrating modern design and technology into its extended-stay operations. By prioritizing staff development alongside facility maintenance, the company has managed to scale its footprint while retaining the service levels required to satisfy Hilton’s annual evaluation criteria.
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