The flight carried four Latitude crew members, a patient, and a family escort. Peter Byl, President of Latitude Air Ambulance, described the event as an unimaginable loss, emphasizing that the company is currently focused on supporting the families of those lost and cooperating with investigators. The company stated that it will not speculate on the cause of the accident, leaving the methodical process of investigation to the U.S. National Transportation Safety Board and the Transportation Safety Board of Canada.
Latitude expressed gratitude to the first responders, air traffic controllers, and government agencies across Canada, the United States, and Bermuda for their exhaustive efforts during the search. The company has requested that the privacy of the grieving families be respected as the recovery operations continue.

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