The certification process, managed by the Forbes consulting arm Atelier CX, assessed the property’s service culture and daily operational standards. By aligning its management practices with the principles used by world-class hotels, the Stoneleigh aims to offer a more consistent and refined living experience for its residents.
FirstService Residential played a pivotal role in this achievement, collaborating with Atelier CX to establish new service benchmarks for the Uptown property. According to Chris Turner, president of the board of directors, the recognition serves as a testament to the ongoing work of the management team and staff. Hermann Elger, CEO of Forbes Travel Guide, noted that the designation highlights a shift in market expectations where luxury is increasingly defined by the quality of daily resident interactions rather than just architectural aesthetics or amenities.

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