The deployment targets a critical pain point for modern shopping centers: the need for reliable, high-speed infrastructure to support omnichannel retail. By implementing Granite Grid, Simon properties will gain access to scalable voice and data services designed to handle everything from point-of-sale transactions to complex customer engagement systems. This infrastructure shift is intended to help retailers deploy new technologies faster while ensuring business continuity.
Chip Harding, Executive Vice President of Simon Media & Experiences, noted that the priority remains creating an environment where retailers operate with confidence. The platform offers AI-ready connectivity and centralized service management, supported by 24/7 U.S.-based teams. Granite, which currently manages 1.75 million lines across North America, will oversee the integration as work continues across the Simon portfolio throughout the remainder of the year.

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