Collectly Launches AI Billing Agent Billie on Epic Connection Hub

The launch addresses a growing financial challenge in healthcare, where patient responsibility has surged from 5% of provider revenue in 2010 to approximately 20% today, with projections indicating a rise to 30% by the end of the decade. As providers grapple with labor shortages and the high cost of manual billing follow-ups, the integration offers a way to modernize patient financial interactions without requiring a replacement of existing infrastructure.

By syncing data bidirectionally, the platform ensures that Epic remains the single source of truth while Collectly manages the patient-facing experience. The system segments patient populations to tailor financial journeys, utilizing text, email, and voice channels to facilitate payments. Billie, the platform’s AI agent, handles routine billing questions—such as coverage status and balance inquiries—independently, reportedly resolving over 475,000 cases to date. This automation can reduce billing-support overhead by up to 85%, allowing human staff to focus on complex cases rather than routine administrative tasks. According to Collectly CEO Levon Brutyan, the goal is to transform Epic from a passive system of record into an active system of engagement for patient finances.